@Slider89 wrote:
I am a huge fan of Formlabs. Our startup Arbor Grace uses our Formlab2 nearly round-the-clock in building medical device prototypes. However … the customer support needs to improve. It gets tiring asking questions on the pop-up window only to be met by a non-technical person who simply wants to ‘redirect’ simple questions to another department. Or the online ordering system saying ‘2-3 days for processing’ without stating Formlab shipping does not work Saturday and Sunday. Many startups don’t get to take the weekend off and, I’m only guessing, Formlab probably did not take weekends off when they started out either. We’ve seen order processing take as long as 6 days if its placed later in the week. Its the best semi-professional machine on the market today - affordable, accurate (to a point), and reliable (the best part). But my impression is that Formlab does not invest in customer service they same way they do with technology.
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