Hi everyone,
I’m having trouble with our Fuse 1, which we acquired last november this is a CPO unit from our local reseller that we have been monitoring for over a year sending prints regularly and always getting great results from it. After we got the machine we used it with the same success rate for several large jobs ranging from 24 to 38 hours.
But just after the January Update, and after several short jobs ranging from 8-15 hours, we launched a 22 hours job on sunday and that’s were the problems started.
At around 10 hours the printer freeze midprint, UI was not responsive , and I needed to turn it off.
I reported the issue and support suggested it could be a corrupt firmware, that I download the firmware again and re-upload locally and send the file again.
Some parts were added and I send the job again, and after 20 hours error 352 appeared and it failed again, this was reported again to support and they claim is a corrupted file, while the machines shows a laser issue.
After unpacking both failed builds I noticed that the second one has brittle parts randomly appearing.
Has anyone encountered this kind of issues?
I’m running PA12 and the machine has always been on stock settings, no adjustments or compensations.
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